Privacy Policy

Last Updated: March 15, 2025

Introduction and Overview

At qylarenixo, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you interact with our sales techniques training programs and educational services. We operate under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs).

This document covers our practices for handling personal information across all our services - from initial inquiries about our learning programs to ongoing support throughout your educational journey. We believe transparency builds trust, so we've written this policy in plain language to help you understand exactly what happens with your information.

What This Policy Covers

This privacy policy applies to all personal information we collect through our website (qylarenixo.com), phone consultations, email communications, learning programs, and any other interactions with qylarenixo. It covers both prospective students making inquiries and enrolled participants in our programs.

Information We Collect

We collect different types of information depending on how you interact with our services. Here's what we typically gather and why:

Contact and Identity Information

When you inquire about our programs or enroll, we collect basic details like your name, email address, phone number, and location. We need this information to respond to your inquiries, send program information, and stay in touch throughout your learning journey.

Professional Background Information

To tailor our sales training programs effectively, we often ask about your current role, industry experience, and specific sales challenges. This helps us customize content and provide relevant examples during training sessions.

Learning Progress and Participation Data

During programs, we track your progress through modules, participation in discussions, and completion of practical exercises. This data helps us support your learning journey and improve our training methods.

Website usage data including pages visited and time spent
Communication preferences and contact history
Payment information (processed securely through third-party providers)
Feedback and evaluation responses
Technical information like IP address and browser type for website functionality

How We Use Your Information

Your information serves several important purposes in delivering quality education and support. We use it primarily to provide the services you've requested and enhance your learning experience.

Program Delivery and Support

The main reason we process your information is to deliver our sales training programs effectively. This includes sending you program materials, scheduling sessions, tracking your progress, and providing ongoing support throughout your learning journey.

Communication and Updates

We use your contact details to send important program updates, schedule changes, and relevant industry insights that complement your training. You can control the types of communications you receive through your preferences.

Legal Basis for Processing (Under Australian Privacy Law)

We process your personal information primarily because it's necessary to provide the services you've requested. We also have legitimate interests in improving our programs and ensuring effective communication with participants.

Responding to inquiries and providing information about our programs
Processing enrollments and managing program logistics
Personalizing content based on your industry and experience level
Sending relevant updates about program developments
Analyzing learning outcomes to improve our training methods
Maintaining records for quality assurance and compliance

Information Sharing and Disclosure

We don't sell or rent your personal information to third parties. However, there are specific situations where we may share information, and we want to be completely transparent about these circumstances.

Service Providers and Partners

We work with trusted service providers who help us deliver our programs effectively. This includes our email platform provider, payment processors, and technology platforms that host our learning materials. These providers only access information necessary for their specific services and are bound by strict confidentiality agreements.

Guest Instructors and Industry Experts

Occasionally, we bring in guest speakers or industry experts to enhance our programs. We may share limited participant information (such as names and professional backgrounds) to help these experts tailor their presentations appropriately.

Legal Requirements

We may disclose personal information if required by Australian law, court orders, or regulatory authorities. We would only share the minimum information necessary to comply with such requirements.

We never share your information for marketing purposes with other organizations, and we don't participate in data broking or similar activities. Your information stays within our trusted network of service providers who directly support your learning experience.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information. We've made it straightforward to exercise these rights - just contact us using the details at the bottom of this policy.

Access Your Information

You can request a copy of all personal information we hold about you. We'll provide this within 30 days and explain how we've been using it.

Correct Inaccurate Information

If any information we have about you is incorrect or outdated, just let us know and we'll update it promptly.

Control Communications

You can change your communication preferences at any time or opt out of non-essential communications while staying enrolled in programs.

Request Deletion

In most cases, you can request deletion of your personal information. We'll need to keep some records for legitimate business purposes, but we'll delete what we can.

How to Exercise Your Rights

To exercise any of these rights, simply email us at info@qylarenixo.com or call +61261346677. We'll verify your identity (to protect your privacy) and respond to most requests within 30 days. There's no charge for reasonable requests, though we may charge for excessive or repetitive requests.

Making a Complaint

If you're concerned about how we've handled your personal information, please contact us first so we can try to resolve the issue. If you're not satisfied with our response, you can lodge a complaint with the Australian Information Commissioner at oaic.gov.au.

Data Security and Protection

Protecting your information is a priority for us. We use multiple layers of security to safeguard your personal data and regularly review our practices to stay current with evolving security standards.

Technical Security Measures

Our website uses SSL encryption to protect data transmission, and we store information on secure servers with restricted access. We use reputable cloud providers that meet international security standards and regularly update our systems to address potential vulnerabilities.

Access Controls and Staff Training

Only authorized team members can access personal information, and only when necessary for their role. Our staff receive regular training on privacy obligations and data handling best practices. We maintain detailed access logs and conduct regular security reviews.

Regular security audits and system updates
Secure backup procedures with encryption
Multi-factor authentication for system access
Incident response procedures for any security concerns
Regular staff training on privacy and security practices

While we implement robust security measures, no system is completely immune to risks. We're committed to notifying you promptly if we become aware of any unauthorized access to your personal information, and we'll take immediate steps to minimize any potential impact.

Data Retention and Deletion

We don't keep your personal information longer than necessary. Our retention periods vary depending on the type of information and why we collected it, but we regularly review and delete data that's no longer needed.

Program Participant Records

For people who complete our programs, we typically retain core records (name, contact details, program completion) for up to seven years. This allows us to verify program completion and maintain our educational records. More detailed learning data is usually deleted after three years.

Inquiry and Communication Records

If you make an inquiry but don't enroll in a program, we'll keep your contact information and inquiry details for up to two years in case you decide to join a program later. After that period, we'll delete your information unless you've specifically asked us to keep it.

Legal and Business Requirements

Some information must be kept longer for legal compliance (such as financial records for tax purposes) or legitimate business needs (like maintaining program quality standards). We'll always use the shortest retention period that meets these requirements.

You can request early deletion of your information in most cases. We'll honor these requests where possible, though we may need to keep some records to meet legal obligations or protect legitimate interests.

International Data Transfers

Most of your personal information is stored and processed within Australia. However, some of our trusted service providers may store or process data in other countries with strong privacy protections.

Cloud Storage and Email Services

We use cloud services that may store data in multiple locations, including the United States and European Union. These providers maintain facilities with security standards equivalent to or exceeding Australian requirements and are subject to strict data protection regulations in their respective countries.

Safeguards for International Transfers

When we use service providers in other countries, we ensure they provide appropriate safeguards for your personal information. This includes contractual protections, adherence to international privacy frameworks, and regular security assessments.

We only work with reputable international providers who demonstrate strong privacy practices and comply with applicable data protection laws. If you have specific concerns about international data storage, please contact us to discuss your options.

Website Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how people use our site. We've designed our approach to be respectful of your privacy while still providing useful functionality.

Essential Cookies

Some cookies are necessary for our website to function properly. These handle things like keeping you logged in, remembering your preferences, and ensuring forms work correctly. These cookies don't track you across other websites.

Analytics and Performance

We use analytics tools to understand how people navigate our website and which content is most helpful. This information helps us improve the site and create better resources. We configure these tools to respect your privacy and don't collect personally identifiable information without your consent.

You can control cookies through your browser settings, though this may affect some website functionality. We don't use cookies for targeted advertising or share cookie data with advertising networks.

Changes to This Privacy Policy

We review and update this privacy policy periodically to ensure it remains accurate and reflects our current practices. When we make significant changes, we'll notify you through email or a prominent notice on our website.

How We Handle Updates

Minor updates (like clarifying existing practices or updating contact details) may be made without specific notification, though we'll always update the "last modified" date at the top of this policy. For substantial changes that affect how we use your information, we'll provide advance notice and explain what's changing.

We encourage you to review this policy occasionally, especially if you're enrolled in one of our ongoing programs. If you have questions about any changes, our team is always available to explain them.

Privacy Questions and Contact Information

Privacy Officer: qylarenixo Education Team

Email: info@qylarenixo.com

Phone: +61261346677

Address: 79 Perkins St W, South Townsville QLD 4810, Australia

We typically respond to privacy inquiries within 48 hours during business days.